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‎09-03-2019 02:21 PM

HP Recommended
Product: deskjet 3720
Operating System: Chrome OS

I am trying to print from a Chromebook on my DeskJet 3720 printer and the colors are not printing correctly at all and the images are getting cut off and I don't know what to do to try and fix before I give up and just purchase a new printer.

3 REPLIES 3

‎09-06-2019 01:33 PM

HP Recommended

@thestur1

 

Is the copy working fine?

 

If you are facing the same issue while making a copy refer to this document: https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/8954254...

 

If the copy is working fine remove and add the printer.

 

Refer to this link: https://support.hp.com/in-en/document/c04122530 for Printing from a Chromebook.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎09-06-2019 01:59 PM

HP Recommended

image.jpg

 that is what happened when I copied and tried to print it in black and white ink

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‎09-06-2019 06:50 PM

HP Recommended

@thestur1

 

If you have tried all the steps in this document: https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/8954254...

 

If the issue persists, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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