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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Deskjet 3775 not printing after Windows 10 update

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02-14-2021 06:24 PM
After a Windows 10 update, my Deskjet Ink Advantage 3775 shows as "Offline". I re-installed the drivers from HP support page but problem continues. I deleted the printer from my devices; now it found it but still offline.
Any suggestions on what to do? I'm trying to print with wi-fi.
02-17-2021 11:08 AM
Welcome to the HP support community.
Use HP Print and Scan Doctor to fix connectivity and printing issues.
Download HP Print and Scan Doctor.
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Run HPPSdr.exe from the download location on your computer.
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Once HP Print and Scan Doctor opens, click Start, and then select your printer.
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If your printer is not in the list, turn it off and on, and then click Retry.
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If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
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If a screen prompts you to turn on printer updates, click Yes.
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If a screen prompts you to make your printer the default printer, click Yes.
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Try to print.
Assign a manual IP address and that should fix the issue.
Find the printer IP address to assign it manually.
On the printer's control panel, press the Wireless button and the Information button
at the same time.
Setting a Static IP Address
Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee