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‎07-26-2020 12:37 AM

HP Recommended
Product: Deskjet 5820
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I didn't set an admin password for my HP Deskjet 5820 but now I keep getting asked for it each time, I can't access any of the web services or printer setting due to this issue, I tried to do a factory reset and the printout says no admin password but it is still asking for password. Can you please help?

 

Many thanks

1 REPLY 1

‎07-28-2020 07:21 AM

HP Recommended

Hi @Max114

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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