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‎12-13-2018 06:00 PM

HP Recommended
Product: Deskjet 6940 series
Operating System: Microsoft Windows 7 (64-bit)

After instaling and proceeding to test a newly accuried USED Deskjet 6940, I'm finding that it will not print out a 'Self-Test" by pressing and holding the Resume (Red X) button.  However, it does printout a Dignostic sheet (pressing the Resume (Red X ) button along with pressing the Power (Green eye) button together), a Black & White description sheet ( by pressing the bottom bar button) and another Black & White print out (have no idea what its called) by pressing the Power, Resume & Cancel button at the same time.  Even though it prints those (3) test sheets  & also seems to print well, so far.   It still refuses to print out a "Self-Test sheet by pressing the Resume button, does anyone have any suggestions as to "WHY" it won't?

1 REPLY 1

‎12-15-2018 10:19 AM

HP Recommended

@Old4-Color

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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