Deskjet Cartridge connection pins are damaged

[13231]

My printer is spitting a cartidge error at me, despite both ink cartridges being refilled for the second time in their life.BCCC 

upon inspection the black cartridge's connectors on the back are different to that of the colour cartridge. The black connectors (BC) are doubly indented, whereas the CC's are singularly indented. This makes me wonder if the cartridge has possibly been misaligned upon it being put back in, thus damaging the copper connectors. Could someone confirm from the pictures that the connectors are/n't supposed to look as they do.

Has anyone experience repairing such components, will solder do the trick or is game over for the cartridge this time. Definitely after some suggestions. Happy to get my hands dirty.

[KrazyToad]

@13231

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

If the issue persists I suggest you contact HP Support for replacement cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.