Deskjet F4480 does not print in color

[gravestw]

I just installed a brand new color ink cartridge and the printer does not print in color, but does print black.

I have tried new ink cartridges x2.

I have tried reinstalling the software.

I have tried the driver doctor or whatever it's called.

I have aligned my cartridges.

I have checked all settings where it could be set to anything other than color.

There are no traces of 

Windows 10 64 bit

Please help, or just tell me my printer has a hardware problem so I can be done with it.

[DavidSMP]

@gravestw,

Good Day.  Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with print quality as the printer does not print in color. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did it occur after a recent power outage or surge?
• Did you make copies in color directly from the printer and check again?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model... by following instructions from the section “Step 1: Reset the printer

Then make 2 copies in color directly from the printer without any communication from the computer to check if it is hardware related.

• If it fails to copy, please perform all the prescribed steps from this YouTube video link: http://supportvideos.ext.hp.com/detail/videos/featured-videos/video/3618161734001/troubleshooting-pr... to troubleshoot print quality issues. Ignore these steps if it has been done by you already.

If the issue persists, then I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

If it copies correctly then perform a root level uninstallation and reinstallation of the printer drivers by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.

• Close Devices and Printers. 
• Restart the PC again. 

Then download the latest full feature driver from http://hp.com/drivers and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link:  http://support.hp.com/in-en/document/c01796879

• Perform steps 2 and 3 to remove the printer and re-add it. This should do the trick for you. There is an associated YouTube video on how to do it.

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with.

We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[gravestw]

Thank you for your assistance.

I followed the "Reset the printer" instructions.

I attempted to copy without instruction from the printer. The print did not have color.

I followed the troubleshooting video including printing a print quality report. It did not have color.

As part of this process, I performed all 3 cleaning steps. It did not have color at all.

"Did it occur after a recent power outage or surge?" Not to my knowledge. This has been a long-standing problem through at least 3 color cartridges I have tried to use and troubleshoot with over time.

T

he color ink cartridges are expired, however there is ink coming coming from what appears to be a clean connector, and it is not corroded. I am confident it is not due to expiration of the cartridge as I have used similarly aged black cartridges with no trouble. It is a color ink-only issue.

[Riddle_Decipher]

@gravestw

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

I reviewed your concern and the entire conversation and I need to know, did you check the private message sent by the previous tech to help you sort this concern?

If not, I'm sending out a Private message (again) with the information you need to get this sorted as it seems to be a hardware malfunction, depending on the conversation you've had so far, on this thread.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

The reason we are utilizing the private message now, is because the instructions are critical.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[gravestw]

We have come to the conclusion its hardware issues and must be replaced. Thanks for clearing it up

[Riddle_Decipher · Accepted solution]

@gravestw

Thank you for the update,

I hate we couldn't resolve the issue based on a hardware issue, however, if you don't mind clicking on accept as solution, as the steps done so far, is bound to help other people in the community with similar issues.

Click here to access the original post.

 If you have any future questions don't hesitate to ask.

Have a good day!