Deskjet GT 5820 won't print properly on legal paper size.

[S3dnnie]

The printer is won't print properly if I change legal paper size it says paper mismatch . some procedure that i did like changing default paper size. then i change also th EWS setup but the problem is still there. please help me.

my operating system is windows 7 and 10 please help me.

[rb011]

Hi @S3dnnie,

Thanks for reaching out to the HP Support Forums for assistance with your printing issue.

I understand that you are using an HP DeskJet GT 5820 All-in-One Printer with Windows 7 and Windows 10 and you get a paper mismatch message when trying to print on legal size paper. I would like to help.

Here is the support document intended for use with this issue - 'Paper Mismatch' Error (Windows).

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[S3dnnie]

im trying this procedure before but cannot fix the error . please other solution

im trying this following procedures

1.adjust the paper size

2 change default paper size on EWS

But the error paper mismatch cannot fix.

please help me

[rb011 · Accepted solution]

Hi @S3dnnie,

Thanks for getting back to me.

I was looking at the printer specifications in the HP DeskJet GT 5820 User Guide and it did not list legal paper as a supported as a supported paper type, but if it offers legal paper as a Paper Type in the dropdown menu it should be able to print.

I would download and run the HP Print and Scan Doctor to check the printer software. This tool can diagnose and fix many printing and printer software issues.

Please let me know how it goes, or if you need further assistance.

If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[S3dnnie]

thanks for helping