Deskjet Printer 4580 Series - printing preferences are gobbledegook and I cannot print a full page

[Sunshine1951]

I use a software system whereby I plan for my allotment each year. It provides me with the ability to print off each year's plan but when I try to print this year's one it wont print full page as it has always done before. When I go into printer preferences it is gobbledegook - looks like Chinese writing so I cant check or change that,. Any ideas?

[Echo_Lake · Accepted solution]

@Sunshine1951

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you able to print using other apps?

While you respond to that, let's try these steps: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall click here:https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-f4500-all-in-one-printer-serie...

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sunshine1951]

Hi Echo many thanks for responding to my query. I have followed your instructions and I can now print again. I still have the gobbledegook on the Printing Preferences tabs but as long as I can print I will put up with that.

Pauline Brown

[Echo_Lake]

@Sunshine1951

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.  

Have a nice day!