I installed our printer into our new desktop computer and it won't print in colour. My laptop still does so I know it's a setting on the desktop. When I go into properties for the printer it doesn't give me any options for colour.
I found a thread saying to go into device settings and change something to get it to work but my device settings only have "automatic duplexing unit: not installed" and no other options to choose from. I tried installing new drivers but it didn't change anything. Maybe I did the wrong ones?
I have been searching for the solution for months now as this is very frustrating and we use the printer for our company and our logo just doesn't look as nice in black and white.
Additionally, if the printer is connected wireless, follow the steps below-
1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. elect “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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