Despite green light, USB connection fails to print, on chromebook

[aarwdc]

I have deleted and reinstalled printer and restarted  computer and printer. USB cable plugged in, and green light indicating connection  is good appears in print setup. But "Failed - Printer unreachable" appears in print queue after 30 seconds or so. It will scan, however, showing that connection is OK. 

(An aside: Why is ChromeOS not part of the OS list??)

[Nal_NR]

Hi @aarwdc,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP DeskJet 4152e printer is not printing despite the USB connection showing a green light on your Chromebook, you can try the following steps to troubleshoot the issue:

Check USB Cable: Ensure that the USB cable connecting your printer to your Chromebook is securely connected at both ends and is not damaged. Try using a different USB cable if possible.

Restart Printer and Chromebook: Turn off your printer and Chromebook, wait for a few seconds, and then turn them back on. This can sometimes resolve connectivity issues.

Check Printer Settings: On your Chromebook, go to Settings > Devices > Printers and make sure that your HP DeskJet 4152e is selected as the default printer.

Update Printer Driver: Make sure that your Chromebook has the latest printer driver for your HP DeskJet 4152e. You can check for updates in Settings > About Chrome OS > Check for Updates.

Check Printer Connection Status: On your Chromebook, go to Settings > Devices > Printers and verify that your HP DeskJet 4152e is listed and shows a connected status.

Reset Printing System: On your Chromebook, go to Settings > Advanced > Reset settings > Reset printer settings. This will remove all printers and set up the printing system again.

Try a Different USB Port: If your Chromebook has multiple USB ports, try connecting the USB cable to a different port to see if the issue is resolved.

If none of these steps resolve the issue, you may need to contact HP phone support, as they will help you via remote assistance. 

Keep me posted for further assistance.
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