Device Needs Attention: Printer Failure

[danvers2021]

There is a problem with the printer or ink system. Turn printer off then on.  If problem persists, contact HP.

Problem started when I replaced two ink cartridges yesterday and the problem persists.

[Raj_05]

Hi @danvers2021,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Printer Failure" message on your HP OfficeJet Pro 8600 Plus e-All-in-One Printer typically points to an issue with the printer's ink system or internal hardware. Since this started after replacing the ink cartridges, it’s likely related to the new cartridges or how they were installed. Follow these steps to troubleshoot.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 1-2 minutes, then plug it back in and turn it on.

Check the Ink Cartridges

• Ensure that the cartridges are genuine HP cartridges compatible with the printer.
• Remove the cartridges and inspect them for:
  • Any tape or protective covers that were not removed.
  • Dirt or ink residue on the electrical contacts.
• Reinsert the cartridges, ensuring they click firmly into place.

Clean the Ink Cartridge Contacts

• Turn off the printer and unplug it.
• Use a lint-free cloth slightly dampened with distilled water to gently clean:
  • The electrical contacts on the cartridges.
  • The corresponding contacts inside the printer.
• Allow them to dry completely before reinstalling the cartridges.

Perform a Hard Reset

• Turn off the printer.
• While it’s off, hold the Power button for 30 seconds.
• Turn the printer back on and check if the error clears.

Check for Blockages or Paper Jams

• Open the printer and inspect for any paper jams or obstructions.
• Ensure no foreign objects are inside the printer.

[Raj_05]

Update Printer Firmware

• If the printer powers on and connects to a computer, update its firmware:
  • Go to HP's support website.
  • Download and install the latest firmware for the HP OfficeJet Pro 8600.

Perform a Factory Reset (If Possible)

• Access the printer settings menu and look for a factory reset option.
• Note: This may erase custom settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Bob_1128]

My Officejet Pro 8100 stopped printing yesterday. The messages are "Device needs attention" and "Printer failure." I have tried the solutions above with no success. The ink level indicator for black flashes.  I installed a new HP cartridge a few days ago and it was working.  When it stopped working I bought a new HP cartridge and it didn't help.

I don't see that holding the power button when the machine is off causes any kind of reset. It is also very difficult to reach the electric contacts on this machine for cleaning.

[Raj_05]

Hi @danvers2021,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering indicates a potential issue with the printer's hardware or firmware, ink cartridge communication, or ink delivery system. Here's a comprehensive troubleshooting approach for your HP Officejet Pro 8100.

Hard Reset

Perform a proper hard reset:

1. Turn off the printer.
2. Unplug the power cord from the back of the printer and the wall outlet.
3. Wait for 60 seconds.
4. Plug the power cord back into the printer and the wall outlet.
5. Turn on the printer.

Check Cartridge Installation

1. Ensure the cartridges are seated correctly and securely in their slots.
2. Clean the electrical contacts:
   • Turn off the printer and unplug it.
   • Remove the black cartridge.
   • Use a lint-free cloth slightly dampened with distilled water to gently clean the gold-colored contacts on the cartridge and the corresponding contacts in the printer.
   • Allow the contacts to dry completely before reinserting the cartridge.
3. Reinstall the cartridge.

Update Printer Firmware

Outdated firmware can cause such issues:

1. Connect your printer to the internet or your computer via USB.
2. Visit the HP Support website and download the latest firmware for your printer model.
3. Follow the on-screen instructions to install the firmware update.

Check for Blockages

1. Inspect the ink cartridge area for debris or obstructions.
2. Use a flashlight to look for paper fragments or dried ink.

Align and Calibrate the Printer

1. Access the printer's settings menu or software on your computer.
2. Run a cartridge alignment and calibration process.

Perform a Semi-Full Reset (if available)

This reset can resolve deeper issues:

1. Turn off the printer.
2. Hold down the "Cancel" and "OK" buttons while turning the printer back on.
3. Release the buttons when the printer powers on and resets.

Try an Alternate Cartridge

Sometimes, even new cartridges can be faulty. Try another genuine HP black cartridge, if available, to rule out cartridge-related issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support