Device manager issue on my DJ2600 printer, cannot progress any further, can not print??

[Brizi2]

HP Deskjet 2600 all in one printer scanner.

My problem is that reconnected to printer and had issue therefore used HP print scanner doctor to check and resolve, but nothing would resolve issue, Device Manager fault on printer run through, told to switch off reboot tried about twenty times before gave up.

If anyone can help I would really appreciate it.

[Nal_NR]

Hi @Brizi2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're experiencing a persistent issue with your HP DeskJet 2600 printer that's being flagged in Device Manager, and attempts to resolve it using the HP Print and Scan Doctor haven't been successful. Here’s a step-by-step guide to troubleshoot and potentially resolve the issue:

Step 1: Uninstall the Printer Drivers and Software

Open Device Manager:

• Right-click the Start button and select Device Manager.
• Expand the Printers section or Print queues.
• Right-click on your HP DeskJet 2600 printer and select Uninstall device.

Uninstall HP Software:

• Open Control Panel > Programs and Features.
• Find any HP printer software related to your DeskJet 2600 and uninstall it.

Restart Your Computer:

• After uninstalling, restart your computer to ensure all remnants of the printer drivers and software are cleared.

Step 2: Download and Install the Latest Drivers

Download Latest Drivers:

• Go to the HP Support page and search for your DeskJet 2600 printer model.
• Download the latest full-feature software and drivers compatible with your operating system.

Install the Drivers:

• Run the downloaded file and follow the on-screen instructions to install the printer drivers and software.
• Connect your printer when prompted during the installation process.

Step 3: Check Device Manager Again

Open Device Manager:

• After installation, open Device Manager again and check if your printer is listed correctly under Printers or Print queues without any errors.

Update the Printer Driver (if necessary):

• Right-click your printer in Device Manager and select Update driver.
• Choose Search automatically for updated driver software.

Step 4: Check Windows Print Spooler Service

Restart the Print Spooler:

• Press Windows + R, type services.msc, and hit Enter.
• Scroll down and find Print Spooler.
• Right-click on Print Spooler and select Restart.

Ensure Print Spooler is Set to Automatic:

• Double-click Print Spooler in the Services window.
• Ensure the Startup type is set to Automatic.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Brizi2,

Step 5: Run the HP Print and Scan Doctor Again

1. Download and Run the Tool:
   • If you haven’t done so recently, download the latest version of the HP Print and Scan Doctor and run it.
   • Follow the on-screen instructions to diagnose and repair any issues.

Step 6: Check for Windows Updates

1. Update Windows:
   • Go to Settings > Update & Security > Windows Update.
   • Check for updates and install any pending updates. Some issues can be resolved by applying the latest patches and updates from Microsoft.

Step 7: Try a Different USB Port or Wireless Connection

Reconnecting via USB:

• If you’re using a USB connection, try a different USB port on your computer.
• Avoid using a USB hub; connect directly to your computer.

Wireless Connection:

• If you’re connecting wirelessly, try disconnecting and reconnecting the printer to your Wi-Fi network using the printer's control panel.
• You can also try resetting the printer's network settings and then reconnecting it to the Wi-Fi.

Step 8: Reset the Printer

1. Factory Reset:
   • On the printer, press and hold the Wireless and Cancel buttons until the Power button starts flashing, then release the buttons. This resets the printer to factory defaults.
   • After resetting, you’ll need to reconnect the printer to your network if you’re using Wi-Fi.

If none of these steps resolve the issue, the problem might be more complex, possibly involving hardware. At that point, it may be necessary to contact HP Support for further assistance or to consider having the printer serviced.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.