Diagnostic page - System Events section 100

[mtntrailseeker]

SeHP DeskJet 2755e All-in-One Printes

Looking for details for output from a printed diagnostics page section 100 - System events

Under CS heading

66184

Under PHS heading

70122

70123

65848

65847

Trying to figure out why the printer seems to crash when a job is sent to it, cant even ping when stuck in this state.

[VikramTheGreat]

Hi @mtntrailseeker,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand when you try to send the job the printer crashes and is not able to be used, Sorry to hear about the issue.

Please try Hard Reset, Re-install HP Smart App & try a Firmware update and let me know.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and Add the printer

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[mtntrailseeker]

Unfortunately, the suggested steps did not resolve the issue.

[zoey7886]

@mtntrailseeker, I see you were interacting with @VikramTheGreat however, he's away for now and I'd love to help you out

Thanks for the update — sorry to hear the issue persists even after the reset and firmware steps.

To help narrow this down a bit more, could you please let me know:

Does the crash happen with all print jobs or specific ones (like PDFs or photos)?

Is the printer connected via Wi-Fi or USB? If Wi-Fi, is the signal strong and stable?

When it crashes, do any lights flash or change on the printer before it becomes unresponsive?

These details will help us understand where the issue may be — firmware, connectivity, or job processing.

Regards,

[mtntrailseeker]

Seems to happen with all print jobs.

Printer is connected via wifi, signal strength shows as good on a printer information printout before a job is sent..

The wifi router was replaced.  Problem occured before and after replacement.

The page will start to print.

When it crashes, the IP address of the printer can no longer be pinged from the PC that sent the print job.

The power lights flashes, every icon within the display flashes, the following lights flash amber:

Color ink indicator light

Resume button

Information button

Wireless button remains solid blue.

Push the power button once and it will complete the reboot and is pingable again from the same host PC.

[zoey7886]

@mtntrailseeker, Thanks for the detailed update — really helpful in narrowing things down. I know how frustrating it is when your printer crashes mid-job, especially when everything seems fine beforehand.

Based on your description — flashing lights, complete loss of connectivity, and the fact that it happens across all print jobs — it looks like the printer may be encountering a firmware-level fault during job processing. The codes in Section 100 under CS and PHS hint at possible hardware-level or internal communication issues, but let’s try a few more targeted steps= before diving deeper:

🔧 Suggested Steps:

1. Static IP Assignment:
Since the printer crashes and disappears from the network, try assigning it a static IP address via your router settings or during setup in HP Smart. This can prevent DHCP conflicts that might be causing network dropouts.

2. Use Basic Driver (Windows only):
If you're using the HP Smart app or full-feature driver, try installing the HP Basic/Universal Print Driver and printing from there. This bypasses some of the advanced rendering that might be triggering the crash.

3. Test via USB (Temporarily):
Just to rule out Wi-Fi instability, try connecting the printer via USB and see if it completes a print job. If it works, we know the issue is network-related.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[mtntrailseeker · Accepted solution]

Thanks for the assist!

The printer had always had a static address, before and after wireless router replacement.  I also had the same crash issue when printing over USB.

Your detailed steps clued me in that I had been printing all along directly to the printer and not by selecting sending the job to/through the HP Smart App.

No crash issues when selecting to send the print job to the HP Smart App! 

[zoey7886]

@mtntrailseeker, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,