Diagnostic page - System Events section 100

[mtntrailseeker]

SeHP DeskJet 2755e All-in-One Printes

Looking for details for output from a printed diagnostics page section 100 - System events

Under CS heading

66184

Under PHS heading

70122

70123

65848

65847

Trying to figure out why the printer seems to crash when a job is sent to it, cant even ping when stuck in this state.

[VikramTheGreat]

Hi @mtntrailseeker,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand when you try to send the job the printer crashes and is not able to be used, Sorry to hear about the issue.

Please try Hard Reset, Re-install HP Smart App & try a Firmware update and let me know.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and Add the printer

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support