Disconnected plastic ribbon - how do I fix it

[bugs50th]

Disconnected plastic ribbon - how do I fix it

[Kumar0307]

@bugs50th, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you referring to the translucent strip inside the printer? 

It is the encoder strip. I'm afraid this cannot be replaced. 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!