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‎10-06-2016 03:25 AM

HP Recommended
Product: Officejet Pro 8500A
Operating System: Microsoft Windows 10 (64-bit)

I just tried to do a printhead clean but can't get past page 1 of setup menu having been able to a few days ago.  Can anyone suggest a solution please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2016 02:17 PM

HP Recommended

Hi@rprescott23,

 

Thanks for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Display issue on the printer. Is that right?

 

I would like to definitely help you.

 

I recommend you follow the steps below and check if that helps.

  • Unplug the power cable from the back of the printer while the printer is on.
  • Then without connecting the power cable press and hold the power button for 15 seconds.
  • While holding the power button, plug the power cable and continue to hold the power button for 5 more seconds.
  • IF the printer doesn’t power on, restart the printer manually and check if that helps.

Hope this helps

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-06-2016 02:17 PM

HP Recommended

Hi@rprescott23,

 

Thanks for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Display issue on the printer. Is that right?

 

I would like to definitely help you.

 

I recommend you follow the steps below and check if that helps.

  • Unplug the power cable from the back of the printer while the printer is on.
  • Then without connecting the power cable press and hold the power button for 15 seconds.
  • While holding the power button, plug the power cable and continue to hold the power button for 5 more seconds.
  • IF the printer doesn’t power on, restart the printer manually and check if that helps.

Hope this helps

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎10-07-2016 03:05 PM

HP Recommended

Had to follow the guidance twice to make it work but it resolved the problem.  Thank you.

Was this reply helpful? Yes No
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