Display screen is white and blank

[rclark79]

HP OfficeJet 250 Mobile All-In-One

My printer's screen will not work.  The printer powers up and I can hear the printer mechanisms move when started but the screen is solid white.  The home button and the back button light up.   Any suggestions? 

[A_Gayathri]

Hi @rclark79,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting a blank white display on your HP OfficeJet 250 Mobile All-in-One Printer typically indicates a problem with the printer's firmware, a hardware malfunction, or a display connection issue. 

Here are some steps you can try to resolve this issue:
 

1. Perform a Hard Reset:

1. Turn off the printer using the power button.
2. Disconnect the printer's power cord from the electrical outlet and from the printer.
3. Wait for about 60 seconds.
4. Reconnect the power cord to the printer and then to the electrical outlet.
5. Turn the printer back on and check if the display screen shows up properly.

2. Update Firmware: Update the firmware on an HP printer

If the screen works after the reset, check for firmware updates:

1. Open the HP Smart app or go to the HP website on your computer.
2. Look for any available firmware updates for your printer model.
3. If available, follow the on-screen instructions to update the firmware.

3. Check Display Connections:

If the screen remains blank, the internal connections might be loose:

1. Turn off the printer and unplug it from the power source.
2. If you’re comfortable, gently open the printer to access the internal components (refer to the user manual for guidance).
3. Check if the display ribbon cable is securely connected to the motherboard of the printer. If it’s loose, carefully reattach it.

4. Perform a Semi-Full Reset:

Performing a semi-full reset can help reset printer settings to factory defaults:

1. Turn on the printer.
2. While the printer is on, unplug the power cord from the back of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait 60 seconds.
5. Plug the power cord back into the wall outlet.
6. Plug the power cord back into the printer.
7. Turn on the printer and see if the screen responds.

Refer to this document: HP OfficeJet 250 Mobile All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[rclark79]

Thank you for your reply.   I'm not sure I can do a reset by disconnecting the power cord.   The printer has a battery back up so it's still receiving power when disconnected.  

[A_Gayathri]

Hi @rclark79 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!