Display shows "insert paper", but paper is inserted / Support have now idea and give no feedback

[Marcusvd]

After all attempts with support failed, I was asked to send a photo. That was six weeks ago. Since then, there has been no response to the ticket.

The problem is that the display constantly shows ‘Insert paper’ even though paper is inserted. We tried everything with support, including cleaning, restarting, rebooting, etc.
The display constantly shows ‘Insert paper’. Unfortunately, this means I cannot use the control panel (touch display).
My warranty expires in mid-January – who can help me here? Why is HP support no longer responding to emails regarding my ticket number?

[Valsimot]

Printer model?

[Marcusvd]

Printer model: HP Envy 6532e

[Valsimot]

When you remove the paper tray out, do you have an 'Insert paper' or 'Insert tray' message?

[Marcusvd]

Papier einlegen. 
es ist immer das gleiche Spiel. Egal ob Papier eingelegt oder nicht eingelegt. Es ist immer „Papier einlegen“.

der Drucker druckt auch und ich kann scannen, kopieren etc. etc. Allerdings nur über App. Das Display ist nicht nutzbar, da dort immer „Papier einlegen“ angezeigt wird.

auch eine Reinigung, ein Standardreset und auch der reset mit dem HP-Support brachte keine Änderung.

[Animatryx]

Hey @Marcusvd 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

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