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‎06-28-2019 08:44 AM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: macOS 10.14 Mojave

I have an HP OfficeJet Pro 8740 that's connected via Wi-Fi. I have the display set to 5 minutes and it will not ever dim. It stays brightly lit all the time. The problem has persisted through multiple firmware versions. I'm presently at WEBPDLPP1N001.1919A.00

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2019 09:53 AM

HP Recommended

@jrh00k3r, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check the sleep mode and Auto-off settings:

  1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.
  2. Touch Power management > Sleep mode > After 15min.
  3. Go back and select Auto OFF > Choose the desired option.

If the issue persists, resetting the printer to its factory settings may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-30-2019 09:53 AM

HP Recommended

@jrh00k3r, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check the sleep mode and Auto-off settings:

  1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.
  2. Touch Power management > Sleep mode > After 15min.
  3. Go back and select Auto OFF > Choose the desired option.

If the issue persists, resetting the printer to its factory settings may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-01-2019 08:26 AM

HP Recommended

Thanks that did work. I hope it's not temporary.

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-01-2019 08:40 AM

HP Recommended

@jrh00k3r

 

Glad to know the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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