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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-05-2019 02:42 PM

HP Recommended
Product: Example: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

If a page comes out smudged (and unreadable) or if I have a paper jam, does that page count for Instant Ink purposes?

2 REPLIES 2

‎02-06-2019 06:27 AM

HP Recommended

@printforkh

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! 

 

The smudged pages/ jammed but printed pages will get counted towards your monthly account. 

 

Does this happen very frequently? If yes, this could indicate a hardware issue. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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‎02-08-2019 04:30 AM

HP Recommended

This answers my question, but It does not really solve my issue

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