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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Hey there! @patches12,
Using regular ink cartridges on the printer will not enroll you in the instant ink program.
If you do not want to enroll in the Instant Ink service and you're seeing it during the printer software install, you can simply close the window prompting you to enroll.
The message “Cartridge cannot be used until printer is enrolled in HP Instant Ink” means you are using an Instant Ink cartridge but are not enrolled in the service. You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you have not done so, please stop Web Services on the printer.
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On your printer control panel, touch or press the HP ePrint
icon or button, and then touch or press Settings.If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
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Select Turn Off, Disable, or Remove, depending on your printer model.
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Follow the on-screen instructions to turn off Web Services.
HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services
Optional - be sure Web Services is "off":
After you switch off Web Services, wait a minute and then switch off the printer.
Wait until the printer is completely shut down > wait a minute or two.
Switch on the printer.
Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.
Refer this article to know more information about cancelling the instant ink account. Click Here
Hope this helps!
I hope you have a great day! 🙂
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