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HP Recommended
hp laserjet pro m478f-9f
Microsoft Windows 10 (32-bit)

Hi!  This printer is only a week old and was operating perfectly until today.  With no changes and no warning, it has simply stopped printing anything from my desktop.  All file formats seem to be affected.  Anything I print from my computer files shows up in the queue as "printing" or "sent to printer" and the printer audibly gears up, but doesn't produce a single page.  I refilled the paper tray, restarted the printer, restarted my computer, uninstalled and reinstalled the computer and nothing has fixed it.  Any ideas what could be causing this and how to fix it?

1 REPLY 1
HP Recommended

Additional Info:  I can print a test page and make copies, so there is nothing wrong with the printing operation itself.  The printer gets the "signal" when I try to print from my computer, so there doesn't seem to be a connection issue.  The printer just doesn't seem to be following through on the instruction to actually print out the document once the signal gets there.  So weird.

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