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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-03-2024 05:13 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Other

 HP Office Pro 9010 series printer (8D884E).

Document Feeder Jam Error message. 

I have literally torn this thing apart and run through every 'solution' I can find. Turned off power and disconnected for 60 seconds, opened every crevice I could find to find any stuck paper or torn paper, turned it upside down to see if any paper was stuck, cleaned the paper pickup rollers, tried running different thicknesses of paper through the feeder, all resulting in NADA. No clue what might have been causing this and I can't get it reset. Tried running different thicknesses of paper through the feeder. I'm open to any and all suggestions.

Category:
2 people had the same question
1 REPLY 1

‎05-03-2024 06:03 PM

HP Recommended

If there is no apparent jam and the error occurs as soon as you turn it on then there is a good chance that a sensor in the path has failed. Not easy to track down as sensors are hard to get at and there is no built in  diagnostics for individual sensors.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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