Document feeder says there is a paper jam (there is none) every time after feeding 2 pages.

[Pluto1]

I have an HP Officejet 6958 about 4monthhs old. Document feeder has worked fine until very recently and now I get a "paper jam" message every time after feeding 2 sheets. There is no jammed paper.

[Jeet_singh]

@Pluto1,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're getting an error message on your HP OfficeJet printer. Don't worry we'll work together to help you find a solution.

For better clarity and to assist you better I would require information regarding this:

• Did this happen after a recent power outage or surge?
• Have you tried to clean the ADF rollers?
• Have you tried to update the printer firmware?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You can also update the Firmware, If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

Alternatively, you can follow the steps suggested in the support document for - HP OfficeJet Pro 6900 Printers - Paper Jam Error

You could also go through the steps suggested in the support document for - HP OfficeJet 6900 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,