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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-22-2019 10:28 AM - last edited on ‎05-22-2019 10:40 AM by Retired

HP Recommended

Hi,  can you give me any advice on what it seemed to have been.  I purchased an HP ScanJet Pro 4500 about a year and half ago and yesterday it wored find and today I am getting the same black thick line.  Do you know what it could be from? 

2 REPLIES 2

‎05-22-2019 10:55 AM

HP Recommended

The black vertical thick line is a defective scanning unit ( CIS) and there is nothing much you can do, I have seen this several times, CIS needs to be replaced.

Not sure if they are still available for a replacement.




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‎05-29-2019 07:56 AM

HP Recommended

It seems to be a bulb in the scanner that goes out causing the black line.  If your scanner is still under warranty, then HP will replace for free, but if the warranty has expired they won't do a thing for you.

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