• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-26-2022 09:19 AM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, I need some help with a printing problem for my Envy 6020e. Often when I print out a document the width is shortened, while the height remains the same. On the left of the pic is how it looks when printing works correctly, and on the right when it goes wrong. Both are from the same pdf document. Any help is greatly appreciated. 

 

exp1.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2022 11:20 AM

HP Recommended

do not use

ssar1 +2.png

 

I'm not an employee of HP, I'm as volunteer here.
         

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎08-26-2022 10:22 AM

HP Recommended

Hello @goodgodric ,
Welcome to the HP Support Community!

 

Adobe Reader is used?
Then load the file and click on the printer icon. Now the print menu opens, upload a screenshot of it here.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
Was this reply helpful? Yes No

‎08-26-2022 11:03 AM

HP Recommended

Here's the screenshot of printer menu. 

ssar1.jpg

I'm printing both sides. It's often that the first side of the print messes up while the second side is always the correct length. 

 

2pssar.jpg

Was this reply helpful? Yes No

‎08-26-2022 11:20 AM

HP Recommended

do not use

ssar1 +2.png

 

I'm not an employee of HP, I'm as volunteer here.
         
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-26-2022 01:14 PM

HP Recommended

That resolved the issue. Thank you so much for your time and help. Greatly appreciated! 

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-26-2022 03:17 PM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.