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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Documents not printing to printer

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03-25-2020 09:30 PM
HP Officejet 8022, my documents stopped printing to printer. When I choose to print it ask to "Print to File' and the save box pops up to save the document instead of printing to printer.
03-30-2020 08:32 AM
Hi @Nent
Welcome to the HP Support Community. I'd be happy to assist you with the "cannot print from computer" issue.
if your printing from google chrome, go through the below steps to resolve the issue -
From the printing dialog of Chrome click the Change button and change from Save as PDF to your printer, then it should print instead of saving the file.
If it's a specific application on the computer, please let me know which applications is it, and if you've gone into printing preferences/control panel and set your printer as default instead of the Microsoft XPS document writer.
Hope this helps! Keep me posted.
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Have a great day!