Documents stay in queue after printing

[Wisteria1171]

The document stays in the print queue for several minutes after printing is complete. This only occurs with wireless (WiFi) printing. The queue clears promptly when printing over a USB connection . It took 4 minutes after the printing completed for the document to be removed from the queue. In the meantime, other documents would not print. This issue occurs on 2 printers associated with different computers including laptop and desktop. One 5055 get print jobs from both a desktop and a laptop. The other 5055 gets print jobs only from a laptop. The Envy 5055 replaced an Envy 4500 that did NOT have this issue, i.e. the 4500 print queue was cleared promptly after printing.

PRODUCT INFO

• ENVY 5055 has latest updates
• Running WIN 10 Version 1903
Have tried:

• HP Print and Scan Doctor Diagnostic tool 
• Reloading HP software
• Un-installing printer then re-installing it
• Unplugging USB connection to printer
• Power off printing and unplugging it from the wall outlet
• Delete all files inside the PRINTERS folder: C:\Windows\System32\Spool\PRINTERS
• Stopped and restarted Print Spooler
• Initiated many power off/on's and restarts with above procedures

[The_Fossette]

@Wisteria1171,

Welcome to the HP Support Community!

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you continue facing the issue, update the printer firmware following the steps in the below article.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Wisteria1171]

Procedure detailed by The_Fossette did not resolve this issue.  

[The_Fossette]

@Wisteria1171,

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Kumar0307]

@Wisteria1171

• How far is the printer located from the WiFi router?
• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Check for the IP address of the printer and restart the spooler service on your PC. Refer to step 1 mentioned in this document. 

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wisteria1171]

I perform ALL suggested procedures and the issue REMAINS.  FYI, I had done all you suggestions initially prior to receiving them and AGAIN after receiving your suggestions. 

ANSWERS to your ?:

*  Printer is within 5 feet of router 

*  Printer and computers are connected to same router

* network connection is 2.4GHz 

Let me restate the issue.  Documents stay in print queue for 4 minutes after printing is complete.  This occurs for ALL print jobs over wireless connection.   The ENVY 5055 replaced an ENVY 4500.  The 4500 did NOT have this issue.  ALL ENVY 4500 software and drivers were removed from the system.  This occurs on 2 different ENVY 5055 with printing initiated from 3 different computers.   2 computers to 1 ENVY 5055 and 1 computer to the other.  The ENVY 5055 are in separate residences.  The ISSUE only occur for wireless printing.  Printing over a USB connection is normal; that is, print queue clears promptly after printing.  Have loaded and reloaded the ENVY 5055 software and drivers with NO resolution for this issue.  To me, it appears to be a driver issue.  Please provide SOLUTION for this ISSUE.  Thank you

[Kumar0307]

@Wisteria1171

Thank you for the detailed response.

Assigning a static IP address to the printer may resolve this issue.

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
4. Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
5. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
6. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
7. Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
8. You may watch this video for better understanding.
9. Try printing. If the issue persists, proceed to the next step.

Install the printer using Windows built-in drivers.

Refer to this document to know how.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!