Documents stuck in print queue macbook air

[meliansil]

Hello, I have a macbook air (Monterey OS) and use the HP Officejet 6700 printer.  It has been working well up until two days ago.  Documents are stuck in the printing queue.  The first document says that it is "connected to printer," the other two documents simply state, "Ready to print."  Nothing prints.  However, when I go to the HP site and do a test print, the test page prints.  I am also unable to use the HP scan app.  I receive the message: "The operation couldn’t be completed. (com.apple.imagecapture error 4294957375.)".   I've restarted and rebooted the printer.  I've restarted the computer.  I've deleted the apps then reinstalled them.  Please let me know if you know how I can handle this.  Thank you.

[Jay_G24]

Hi @meliansil,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print job stuck in queue  and an image capture error

For the image capture error, try the below steps -

Let us try these steps:

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Check if the printer is in sleep mode. If yes, please wake the printer before scanning.

For print job stuck in queue error, try the steps in the document -Print jobs stuck in the print queue

Hope this helps! Keep me posted. 

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