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‎08-27-2020 05:48 PM

HP Recommended
Product: HP Color LaserJet M680

The printer was working before these kits were changed out and now we can't print.  This is for a HP Color LaserJet M680.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2020 07:20 PM

HP Recommended

Properly done with the power off, no settings are changed, other than the maintenance counts. Are you able to print any of the reports from the control panel of the printer? If you are network connected, having the device powered off may have changed the network IP address for the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎08-27-2020 07:20 PM

HP Recommended

Properly done with the power off, no settings are changed, other than the maintenance counts. Are you able to print any of the reports from the control panel of the printer? If you are network connected, having the device powered off may have changed the network IP address for the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-27-2020 09:28 PM

HP Recommended

I figured this was the case because nothing changed other than changing out those kits and having to reboot the printer a couple times and yes, the printer was on the network but is no longer on the network due to an IP change.  I don't know why that happened.  Will change the network settings back to what it was.  

 

Thank you Repairatrooper

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