Doesn´t print color documents

[KedarCZ]

Hi, i have a problem with print documents in color. I have selected color print but the printer printed it in black.
But when i print "HP Testing Page" it print with colors. So where is problem ? I use Google Chrome and HP Smart too, both black and without color. Yes and i changed cartrige yesterday so its full.

[Betty0610]

@KedarCZ

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[KedarCZ]

Hello, first I'd like to apologize for my mistake its DeskJet 4535.
HP Print and Scan doctor didn´t find any problem.
And now i go to root uninstall and reinstall.

[Betty0610]

@KedarCZ

Sure, do try the root uninstall and reinstall and let us know. Also, are you able to copy in color?

Thanks 🙂

[KedarCZ]

Hi, so i uninstall Full driver and install Basic driver and it Works ❤️

(Yes, i was able copy with color.)

Thanks for help.

[KedarCZ]

Oh ok does´t help. I print only red A in Word and it printed red. But when i got to print graf in Excel it doesn´t again print color. Its black and white.

Edit: And now nor that. The A is now black. And only think i do was just swap main printer. I swapped it back but still black.

[KedarCZ]

So i find "Color Managment" and in "Printer: HP....." isn´t any "profile". Maybe there is problem ?

[KedarCZ]

This option i have never see. I swear this options NEVER  been here. (Barva - Color).

[KedarCZ · Accepted solution]

Ok, its some weird bug with your SW about Ethernet connection directly to Wi-Fi on which is wirelessly connect printer.

[Betty0610]

@KedarCZ

Is everything working fine now?