Door open error

[brd1542]

HP Officejet Pro Door open error,   It has HP print cartidges, I tried the diagnostic software. and if I push on the print cover door it will be closed for a while. If I relieve the pressure on the door it gives me the error again. 

[sandytechy20]

@brd1542

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8600 Printer. I understand that you are getting "Door open" error message and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Close the cartridge door completely.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

   To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

2. Check the product control panel to see if the error message still displays.

Check the cartridge door for obstructions.

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

      NOTE:

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

Reset the product.

1. Press the Power button () to turn on the product.

2. Disconnect the USB cable from the back of the product.

3. Disconnect the power cord from the electrical outlet.

4. Disconnect the power cord from the product.

5. Wait 30 seconds.

6. Reconnect the power cord to the electrical outlet.

7. Reconnect the power cord to the product.

8. Press the Power button () to turn on the product.

9. Reconnect the USB cable to the product.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.

[brd1542]

I have tried everything you suggested with no success.

I have had this printer for a few years  it has always worked well.

Thank you 

Brd1542

[sandytechy20]

@brd1542

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.