cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 3 0 0
Message 1 of 2
96
Flag Post

Downgrading instant ink plan

HP Recommended
HP ENVY 5055 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

I bought a printer in Sept 2019, I had taken a trial on one of the printing plans, At the time of the setup it indicated that I would be able to change the plan to free plan when I needed to.  However, I don't see the option to change to free plan now. Please help downgrade the plan. My printing needs are quite low as it is a home printer, I would like to use the free plan only.  Had I know the trial would not allow me to downgrade to free plan, I would not have opted for the trial.  I have been paying even when I barely print anything.  Now I cant print even when I have plenty of ink.  Can you please help to downgrade my plan to free plan?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,339 14,329 941 1,117
Message 2 of 2
Flag Post
HP Recommended

@lalalalaxoxoxo, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation