'Download unsucessful' error message

[Bessie5]

For the last 2 weeks I have had the following message appear on my printer screen- 'download unsuccessful. The printer update could not be downloaded. Touch retry to start the download again. Touch okay to exit.'

This message appears 2 to 3 times a day and stops all printing until I press okay. I have tried the retry but just hangs and goes no where. 

There are 2 desktops linked wirelessly to the printer. I have turned the printer off, I have gone into Smart to cancel all updates but the message keeps coming back. It appears to be a firmware update that won't update. I have tried to download it from HP web site but still failed. 

I have turned the printer off, uninstalled it but the message comes back.

Any help would be appreciated.

[Nal_NR]

Hi @Bessie5,

Welcome to the HP Support Community. 

I'd like to help!

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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[Bessie5]

Hi

Thank for for replying. However further issues occurred and in the end I had to purchase a new printer.