'Download unsucessful' error message

[gyeung]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: 'Download unsucessful' error message - HP Support Community - 8694549

Reply:

Hi Elohi, I have this problem as well. Could you please also direct me to the internal teams. Thank you.

[sandytechy20]

@gyeung 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[gyeung]

Hello Sandytechy

Thank you so much for your help. The model number is HP OfficeJet Pro 8022, and the product number is 1KR65B.

Thank you in advance! I hope the printer can be fixed soon.

Best

G

[sandytechy20]

@gyeung 

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[GYEUNG2223]

No it does not work. Tried all ways of update you have suggested. Even the Print and Scan Doctor "Get Installer" button direct me to a 404. And HP has no way to support users apart from this community thing. I would recommend everyone who see this post never buy any HP printer, and if possible, all kinds of HP products. They just don't work.

[GYEUNG2223]

Say for example, if you choose the virtual agent, it only allows you to select 4 problems. If you say others, it says it doesnt' understand, and force you to choose among these 4. What kind of smart agent is this?

I downloaded the online driver, it says there is network problem.

All HP keeps on asking me is to have me subscribe that instant ink. THey only want to grab money from their user, and find a good timing to make a update which doesn't work, but force you to update anyway, and if you can't update it, you can't use its product anymore.

Definitely rubbish and a scam.

[sandytechy20]

@GYEUNG2223

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[gyeung]

Hello Sandy

Thank you for your prompt reply. I check the mailbox but there is nothing. I click also at the email that says there is a private message, and I see the screen below.

I appreciate your response very much, but it seems that nothing at HP works. No good employee can save HP. 🙂