cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
swquantum
Level 1
9 6 0 1
Message 1 of 52
3,242
Flag Post

Solved!

Driver Certificate Expired Yesterday

HP Recommended
J310
macOS 10.15 Catalina

I'm getting a "Stopped - 'Filter" failed message when I try to print.

 

Everything was working fine and dandy until today. 

 

I downloaded the latest printer driver and I'm still getting same error message. When I downloaded the latest printer driver, I get a message saying the Certificate Expired yesterday. I don't know if that is a problem or not.

 

Also, after downloaded the printer driver and installed it, I see nothing in the Applications folder on the Mac. Hmmm...

 

I would appreciate some help truobleshooting this problem. Thank you! 

51 REPLIES 51
BryanCustomPure
Level 7
473 470 45 146
Message 2 of 52
Flag Post
HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

swquantum
Author
Level 1
9 6 0 1
Message 3 of 52
Flag Post
HP Recommended

Beautiful!

 

THANK YOU!!!!

Char89
New member
2 2 0 1
Message 4 of 52
Flag Post
HP Recommended

I downloaded and installed this but it did not help. I restarted my computer after also. Anything else you did that might make a difference?

Char89
New member
2 2 0 1
Message 5 of 52
Flag Post
HP Recommended

I just deleted the offending file/folder and emptied my trash and it seems to work now.

0 Kudos
tina0301212
Level 1
6 6 0 1
Message 6 of 52
Flag Post
HP Recommended

Saldy It doesn't work for me... 😞

0 Kudos
hh14
Level 1
5 5 0 1
Message 7 of 52
Flag Post
HP Recommended

Replying to BryanCustomPure, who wrote:

"The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

"

I tried this, and it solved the problem, albeit not in a perfect way. The really good thing is, I am able to print out things again, many thanks! It looks like the main problem really was the expired certificate.

The only remaining complaints that the printing dialog complains about not having access to a file in the /private/var/spool directory, which is a bit strange. But since I can print again, I am much more happy now 🙂

BryanCustomPure
Level 7
473 470 45 146
Message 8 of 52
Flag Post
HP Recommended

If you haven't already, try uninstalling and reinstalling your printer in System Preferences/Printers & Scanners

0 Kudos
Jameslibrarian
Level 1
3 3 0 6
Message 9 of 52
Flag Post
HP Recommended

I still can see the scanner of a 5780 more suggestions

0 Kudos
migglesdeluxe
New member
1 1 0 0
Message 10 of 52
Flag Post
HP Recommended

Thank you!!! This worked for me

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation