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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Driver Certificate Expired Yesterday

Create an account on the HP Community to personalize your profile and ask a question
10-24-2020 09:37 PM
I downloaded the Printer driver from the link you sent me and added the printer but it still says:
Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on.
Am I doing something wrong?
10-24-2020 10:49 PM - edited 10-24-2020 10:51 PM
It seemed like it was working, I got all excited, and then.... it didn't actually start printing. It said "printing", then changed to "waiting for printer..." and at the top of the box, where the original error message was, it now says "connecting to printer", but never moves on from that. I've f'ing had it. Think I'm just going to buy a new one, even though the one I have was working perfectly before all of this. So frustrating.
10-25-2020 12:59 AM
yes, every time i try to download that file from the FTP HP site, it gets to the very end of the download, all 200+ mb, then it simply gives an unknown error message in my browser download task bar and the file disappears.
10-25-2020 04:08 AM
Didn't work for me. Towards end of download had message: The operation couldn't be completed (com.apple.installer.pagecontroller error -1.) Couldn't open "hp-printer-essentials-S_14_8_4-1.pkg".
on iMac Mojave 10.14.6
10-25-2020 04:16 AM
WOO-HOO! I finally got it working. I was looking on Amazon for new printers—ready to give up—when I thought I’d try uninstalling all of the software and drivers and then reinstalling everything again, one more time, even though I had just done that—several times—during this fiasco. So, I did that, emptied the trash, restarted my mac, and—f**k me—it worked perfectly again, just like it did a few days ago and for the past 10+ years (I think I got it in 2007/2008). I guess even after downloading that fix, something was affecting the communication between my MacBook Air and the printer. It wouldn’t even print a test page. It acted as though it was going to print, even saying “printing” and showing the progress percentage, but at just the point where it should’ve sucked the paper in, it paused and said “waiting for printer to become available”. There was nothing in the queue, it was obviously available, but I think perhaps all of the deletion of files and the installing of drivers a couple of times got things all messed up in there. I think it just needed to be tidied up. I didn’t have to re-download that patch or whatever it was you provided. I guess it wasn’t uninstalled with the rest of the files, thankfully. Although, if it still didn’t work and was back to the original error message (the one everyone has been getting), I would have tried that and eventually got it working. Anyway, THANK YOU SO MUCH! I am very grateful and appreciative. Out of curiosity, did HP provide that as a solution to this problem they caused or was that something you found that already existed? Since they admitted they were going to have to develop a solution, I assume it’s the latter; I just didn’t expect it that quickly. I’m also surprised they didn’t bother to post it in our thread for all to see (I don’t know where you found it). There are still ppl posting that don’t know about it and I don’t have the time to reply to them all. Hopefully, they’ll read all the comments eventually and find it. Perhaps you could keep posting it for a few days so those who are leaving new posts see it. Just a thought. 👍
10-25-2020 04:25 AM
Same thing happened to me. Open Easy Start, click on ‘file’ up in the left corner, next to the apple. Then click ‘Uninstall’ and go through the steps to uninstall the printer driver software. Don’t delete the fix you just downloaded. It will remain as it’s in a separate file. Then restart. Go to the HP site and re-download the software/drivers for your printer. Empty the trash. Restart. Now it should work.