Driver not downloading, HP 8715

[babbydaddy52]

Home printer stopped printing. Ran HP Print and Scan Doctor, no success. Deleted the printer and tried to download the driver. I got the "Blue Ball of Death" for over ten minutes. Any suggestions?

[Raj1788 · Accepted solution]

@babbydaddy52

Could you please help me with the operating system of the computer?

Did you try to Download from a different browser?

If you are using Windows follow the below instruction.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790... for Full Feature Software and Drivers.

Note: select the operating system.

Keep me posted, how it goes!

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Thank you for joining the HP Community.

Have a great day!

Cheers:)

[babbydaddy52]

Success! I followed your suggestions and can now print. Thank you.

[Raj1788]

@babbydaddy52

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)