Driver unavailable

[Mullinax]

HP OfficeJet 5258

Driver unavailable for printer but the scanner still works.  Tried using HP support assist to update drivers and firmware but still no luck.  Reinstalled using HP smart app, no difference.

[asmita6658]

Hi @Mullinax

Welcome to the HP Support Community. I'd be happy to assist you with the printer driver issue. 

Try installing the printer using a TCP/ IP port - 

1.) Turn on the printer, if it is not already on.

2.) Search Windows for devices and printers, and then select Devices and Printers from the list of results.

3.) Click Add a printer.

4.) If necessary, click Add a network, wireless or Bluetooth printer.

5.) Click The printer that I want isn't listed.

6.) Select Add a printer using TCP/IP address or hostname, and then click Next.

7.) Select TCP/IP Device in the Device type drop-down menu.

8.) Type the printer IP address in the Hostname or IP address box. For more information about obtaining the IP address, see the documentation that came with your printer.

9.) Deselect the Query the printer and automatically select the driver to use box, and then click Next.

10.) On the Install the printer driver window, click Windows Update.

11.) After the update completes, select HP in the Manufacturer list, select your printer in the Printers list, and then click Next.

Hope this helps! Keep me posted. 

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