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‎05-18-2020 12:50 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

When I try to uninstall the printer from my computer I get this error:  DriverPackageUninstall returned for error 5 for package 'C\Windows\Systerm32\DriverStore\FileRepository\hpwia...........  lots of numbers and letters.  Then it states: A caller of DriverPackageUninstall must be a member of the Administrators group to install a driver package.  This error also occurs when I try to install a new driver or software.  I am the the administrator on my computer.  No one else uses it and I can install and uninstall anything on it.   How do I fix this error?  Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2020 01:01 PM

HP Recommended

@lightbright27 

 

Your solution is here:

 

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5”

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminder – First Step “Run as Administrator” is crucial in Section: HP PC Solution

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

View solution in original post

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2 REPLIES 2

‎05-18-2020 01:01 PM

HP Recommended

@lightbright27 

 

Your solution is here:

 

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5”

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminder – First Step “Run as Administrator” is crucial in Section: HP PC Solution

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

Was this reply helpful? Yes No

‎05-18-2020 01:15 PM

HP Recommended

Thank you!  This worked for me!

Was this reply helpful? Yes No
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