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‎07-01-2020 10:30 AM

HP Recommended
Product: HP Envy 5020
Operating System: iOS

There’s drooping letters at the start and end of rows. I’ve tried cleaning and aligning the cartridges several times. 

you can see them in the screenshot here. 

F7C0B9DA-A76E-443C-B5A3-7A2445FFEF40.jpeg

 

5 people had the same question
1 REPLY 1

‎07-04-2020 07:48 AM

HP Recommended

Hi @blokealex

 

Welcome to the HP Support Community. I'd be happy to help you with the printing issue.

 

Did you try these steps - Print Quality Issues

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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