• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-02-2020 03:47 AM

HP Recommended
Product: Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

I have just replaced my old HP Deskjet with the Envy 5020. My problem is with printing on both sides of the paper, because the printer insists on flipping on the short edge, even if I tell it to flip on the long edge. I have never had this problem before.

5 REPLIES 5

‎02-04-2020 03:43 PM

HP Recommended

@DavidHugh

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others .

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-05-2020 05:01 PM

HP Recommended

Thank you for your detailed reply. I got as far as the Drivers tab. The only HP driver is: HP Delivery driver V4. I am not certain that this is a printer driver, and since I also have an HP computer I don't want to delete the wrong driver!

Can you confirm whether I should delete this driver please?

Was this reply helpful? Yes No

‎02-06-2020 01:11 PM

HP Recommended

Do not delete this driver. You may continue with the remaining steps.

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎02-20-2020 02:11 AM

HP Recommended

I finally managed to sort it out. In the end I had to set up the printer by USB, then convert it to wireless. Thanks for your advice.

Was this reply helpful? Yes No

‎02-20-2020 01:39 PM

HP Recommended

@DavidHugh

 

Good to know that issue is resolved.

Feel  free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.