E0 error on Envy 6055e, but the cartridges are new and clean, nothing is wrong with the cartridges.

[BuffNGreen]

Envy 6055e 

the printer kept saying E0, cannot print, despite me putting in the right cartridges and everything about the cartridges are ok

[audreyf13]

I have just installed a brand new cartridge,now the printer is not printing and Im getting a flashing light EQ 

can anyone help.

[Raj_05]

Hi @BuffNGreen,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with your HP Envy 6055e printer, specifically with error code E0 and a flashing light EQ after installing a new cartridge. Here are some steps you can try to resolve the issue.

Check Cartridge Installation:

• Make sure the cartridges are properly installed. Remove and reinsert them carefully.
• Ensure that you've removed any protective tapes or seals on the new cartridge.

Restart the Printer:

• Turn off the printer, disconnect the power cord, and wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP support website. Sometimes, updating the firmware can resolve compatibility issues.

Clean Cartridge Contacts:

• Turn off the printer and disconnect the power cord.
• Remove the cartridges and clean the electrical contacts on both the cartridges and the printer with a lint-free cloth.
• Reinstall the cartridges and turn on the printer.

Check for Paper Jams:

• Ensure there are no paper jams in the printer. Even a small piece of paper can cause issues.

Perform a Hard Reset:

• Turn off the printer and disconnect the power cord.
• Press and hold the power button for 15 seconds.
• Reconnect the power cord and turn on the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support