E0 error

[7Eni]

HP DeskJet 2710e printer. I have a problem with an EO error on my printer. I changed the color cartridges and since then it keeps reporting an error when I install the SETUP cartridges, the printer is about 2 years old and I haven't had any problems so far. I am interested in how to solve this problem. Thanks

[Kuroi_Kenshi]

Hi @7Eni,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridges:

• Ensure that you are using genuine HP cartridges. Non-HP cartridges can sometimes cause errors.
• Confirm that the setup cartridges are the correct ones for your printer model.

Reinstall Cartridges:

• Turn off the printer and disconnect it.
• Open the cartridge access door.
• Remove both cartridges and inspect them for any protective tape that may not have been fully removed.
• Reinstall the cartridges, making sure they click into place.

Clean Cartridge Contacts:

• Turn off the printer and disconnect it.
• Remove the cartridges.
• Clean the electrical contacts on the cartridges with a lint-free cloth slightly dampened with distilled water.
• Also clean the contacts inside the printer where the cartridges are inserted.
• Wait for the cleaned parts to dry before reinserting the cartridges.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Reset the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about a minute.
• Reconnect the power cord and turn on the printer.

Printer Hard Reset:

• With the printer turned on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back into the printer and turn it on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[7Eni]

https://youtu.be/CD9kIpd_MBw?si=JqWb8K4yIearon18 
ONLY This video alone helped me solve this problem. I think you should also list this as a solution somewhere.. 

[Kuroi_Kenshi]

Hi @7Eni,

Glad to hear that the video helped you resolve the issue! Thanks for sharing, this could definitely be a useful resource for others facing the same problem.

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,