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‎12-08-2023 08:35 PM

HP Recommended

I've recently got a hold of an HP DeskJet Plus 4155 from work and replaced both ink carts with genuine 67XL carts. It had off brand ones in it and it didn't error out. It faintly printed the printer's info page. Now after replacing, it acts like it's out when I clearly put brand new carts in. I did some research and cleaned where the ink comes out, cleaned the contacts on the carts and in the printer, reseated the cartridges multiple times, and even cut power for 60 seconds when it was on to try and reset. Nothing keeps this error from coming back up.

1 REPLY 1

‎12-11-2023 12:41 PM

HP Recommended

Hi @IZZY_Gamez361,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer with an error code.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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