E1 Error and Paper Size Mismatch Error

[MLuqmanBR]

I have tried all the solutions that I came across on the internet for this issue but nothing works, I have reset the printer several times, I have checked printer settings multiple times and it is set to A4 paper and the paper I put in the tray is also A4 but the issue persists and whenever I try to print anything "E1" error comes up and printer cannot print anything, the only time it can print anything is when I photocopy a document manually by placing a document on the scanner and pressing the photocopy button, but even that is messed up and the size of the document photocopied is like a micro xerox.

[Dragon-Fur]

@MLuqmanBR 

Welcome to the HP Community Forum.

As you know by now, there are a certain number of solutions.

Hopefully there is the "one more thing" that will help.

Ideas...

Standard / Troubleshooting Document:

Paper Mismatch error (Windows, Mac)

What else?

For those reading, possible causes might include one or more of the following >>>

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>>> Printer not aware of the paper size / type loaded in the tray - Tray and Paper <<<

Solution:  Reload the paper into the input tray - Update / Edit / Adjust the Tray and Paper settings in EWS.

Reference:   User Guide > Pages 10-11 and Page 17

AND

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Retain_Printing_Preferences_19

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>>> Actual issues with the paper - for example, too dry, too damp, curled, not supported size or type

Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

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>>> Bad / Corrupted software

Uninstall software from Programs and Features  > Restart computer >  Install full driver printer software

=========================

Printer - Full Feature Software - Install

If you have not done so, consider

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Programs_and_Features_Printer_Desktop_Icons_10

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>>> Printer Error - if can be cleared, the Reset in the Troubleshooting document would correct

============================

>>> Broken hardware -- least likely, always possible

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet Ink Advantage 4178 All-in-One Printer 

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