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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- E1 error while printing

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04-11-2023 11:41 PM
Procedure to fix Brother Printer Error E1
Upgrade the System’s Firmware
Turn off the computer and after 30 seconds turn ON the system.
Now update the system’s firmware to the latest version.
The firmware update process will take up to 15 minutes. Till then do not restart or turn off your computer.
Once you find that the firmware has been updated, proceed with using the Brother machine again on your network.
Note: The firmware cannot be upgraded if you are printing using printer sharing and the Brother machine is connected to a different computer. You have to update the firmware only using a Brother driver and ensure that it is not set to a web services device port (WSD), for network machines. The firmware update tool will give an error stating that the machine cannot be found.
Go to step 2, if the error is not fixed with step 1.
Reset and Delete the Print Jobs
Firstly, disconnect all the USB cables between computer and printer. Also, disconnect the power connection and turn off the printer.
Now, wait for 5 minutes and plug back all the power cables to the wall outlet.
Then, turn on the printer and wait for sometime until the printer comes to its normal ready state.
Now, reconnect all the USB cables and print a simple but different print job.
If it works, then the problem must be with the previous document that you were trying to print.
Regards,
dian