E2 Error

[Josadi0405]

Hello, I don't know how to solve an E2 Error. Please help. I understand that its paper misalignment, but I never changed paper, its always been this paper I had been using, but not its giving me an E2 error

[Raj_05]

Hi @Josadi0405,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

An E2 error on HP printers typically indicates a paper misalignment or a paper jam. Here are some steps you can take to resolve this issue.

Check for Paper Jams

• Open the Printer: Check the paper path, including the input tray and output tray.
• Remove Any Jammed Paper: Carefully pull out any jammed paper. Make sure to check inside the printer for any bits of paper that might be stuck.

Check the Paper Size and Type

• Paper Specifications: Ensure that the paper you're using matches the printer's specifications. Sometimes, using a different brand or type of paper can cause alignment issues.
• Paper Tray Adjustments: Make sure the paper guides in the tray are snug against the paper. If they are too loose or too tight, it can cause misalignment.

Reset the Printer

• Turn Off the Printer: Unplug it from the power source.
• Wait for a Minute: This allows any temporary issues to reset.
• Plug It Back In and Turn It On: See if the error persists.

Check Printer Settings

• Printer Settings on Your Device: Sometimes the issue can be related to the settings on the device you’re printing from. Make sure the correct paper size is selected.

Run a Printer Diagnostic

• Most HP printers come with built-in diagnostics. You can access this through the printer's control panel or HP Smart app if you have it installed. Follow the prompts to diagnose and fix any issues.

Update Printer Firmware

• Check for Updates: Outdated firmware can sometimes lead to error codes. Use the HP Smart app or visit the HP website to see if there are any firmware updates available for your printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support