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HP Recommended
HP ENVY 6032e All-in-One Printer
Microsoft Windows 11

My printer 6032e has an error code E3, I have checked the obvious issue, paper jam and ink cartridges but it is not clearing the error, i have also switch it off left it then plugged it back in, again this has not cleared it, hoping for any suggestions that will get me printing again!

1 REPLY 1
HP Recommended

Hi @Bindi3,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check for Paper Jams

  1. Turn Off the Printer:
    • Power off the printer and unplug it from the power source.
  2. Open All Access Points:
    • Open the printer’s access doors, including the rear access door (if available).
  3. Inspect for Paper Debris:
    • Carefully check every accessible area of the printer for paper fragments or debris that might be causing the jam.
  4. Remove Any Found Paper:
    • Gently remove any paper or debris you find, being careful not to tear it.

Check and Reset the Cartridges

  1. Open Cartridge Access Door:
    • Open the front cover to access the ink cartridges.
  2. Remove and Reinsert Cartridges:
    • Remove the cartridges and inspect them for any packaging material or debris. Reinsert them securely into their slots.
  3. Close Cartridge Access Door:
    • Ensure the cartridge access door is closed properly.

Restart the Printer

  1. Power Cycle:
    • Plug the printer back in and turn it on again.
    • Wait for the printer to go through its startup routine.

Ensure Proper Cartridge Installation

  1. Reconfirm Cartridge Position:
    • Open the cartridge access door and ensure that both cartridges are correctly seated and locked in place.
  2. Ensure No Obstructions:
    • Check that there are no obstructions around the cartridge area.

Reset the Printer

  1. Hard Reset:
    • With the printer powered on, disconnect the power cord from the back of the printer.
    • Unplug the power cord from the power source.
    • Wait about 60 seconds.
    • Reconnect the power cord to the power source and then to the back of the printer.
    • Power on the printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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