E3 Code not Clearing

[Bindi3]

My printer 6032e has an error code E3, I have checked the obvious issue, paper jam and ink cartridges but it is not clearing the error, i have also switch it off left it then plugged it back in, again this has not cleared it, hoping for any suggestions that will get me printing again!

[Kuroi_Kenshi]

Hi @Bindi3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Paper Jams

1. Turn Off the Printer:
   • Power off the printer and unplug it from the power source.
2. Open All Access Points:
   • Open the printer’s access doors, including the rear access door (if available).
3. Inspect for Paper Debris:
   • Carefully check every accessible area of the printer for paper fragments or debris that might be causing the jam.
4. Remove Any Found Paper:
   • Gently remove any paper or debris you find, being careful not to tear it.

Check and Reset the Cartridges

1. Open Cartridge Access Door:
   • Open the front cover to access the ink cartridges.
2. Remove and Reinsert Cartridges:
   • Remove the cartridges and inspect them for any packaging material or debris. Reinsert them securely into their slots.
3. Close Cartridge Access Door:
   • Ensure the cartridge access door is closed properly.

Restart the Printer

1. Power Cycle:
   • Plug the printer back in and turn it on again.
   • Wait for the printer to go through its startup routine.

Ensure Proper Cartridge Installation

1. Reconfirm Cartridge Position:
   • Open the cartridge access door and ensure that both cartridges are correctly seated and locked in place.
2. Ensure No Obstructions:
   • Check that there are no obstructions around the cartridge area.

Reset the Printer

1. Hard Reset:
   • With the printer powered on, disconnect the power cord from the back of the printer.
   • Unplug the power cord from the power source.
   • Wait about 60 seconds.
   • Reconnect the power cord to the power source and then to the back of the printer.
   • Power on the printer.

I hope this helps.

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Best regards,