E3 Error code

[scotspie501]

Hi All

I have a HP ENVY PRO 6432 which is having a error code-E3

I have looked at the carriage and cleaned it it moves freely and when I put the ink in and powers it up and carriage goes tight 

any ideas how to fix it

[VikramTheGreat]

Hi @scotspie501,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E3 error on the HP ENVY Pro 6432 indicates a carriage jam/error. Since you have already cleaned the carriage and confirmed that it moves freely when the cartridges are removed, the fact that it becomes tight when the cartridges are installed is an important clue.
 

To narrow this down without repeating steps you have already tried:

1. Turn the printer off and disconnect the power cord.
2. Check the cartridge access area again for any paper, packaging material, or other obstruction that could restrict the carriage.
3. Confirm that the carriage moves freely from side to side with the printer powered off.
4. Check that both cartridges are correctly seated and that nothing is preventing the cartridges from moving with the carriage.
5. Test one cartridge at a time. Install only the black cartridge and power the printer on. Note whether the carriage becomes tight or the E3 error appears.
6. Repeat the same test using only the color cartridge.

The single-cartridge test is particularly useful here because you have confirmed that the carriage moves freely without the cartridges. If the carriage becomes tight with only one particular cartridge installed, let us know which cartridge causes it.
 

Also, let us know:

• Does E3 occur with both cartridges installed?
• Does E3 occur with only the black cartridge?
• Does E3 occur with only the color cartridge?
• Does the carriage become tight immediately when the printer starts, or only after it begins its initialization?

Share those results along with the troubleshooting steps you have already completed. This will help us determine the next appropriate direction without having you repeat the same checks.
 

HP reference: HP Printers - Carriage jam or E3 error | HP® Support

I hope this helps.

Take care and have an amazing day!